SYSPRO ERP Software for the Chemical & Fertilizer Industry 

Fact Sheet - Return Merchandise Authorization (RMA) Software

Return Merchandise Authorization (RMA) Software module from SYSPRO provides an easy, efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded.


Some of the Key Benefits of using Return Merchandise (RMA) include:

  • Improve customer service through instant onscreen access to all RMA information

  • Complete visibility of returned inventory

  • Provide various options when receiving RMAs such as repair, scrap, return to supplier, restock or take no action

  • Facilitate immediate replacement cross-shipments to customers returning goods

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      “[Before SYSPRO,] there was no control. It was someone with a spreadsheet and a piece of paper and his magic book. It was an individual, not something that anyone in the company could look at. With SYSPRO, everything is all there. Information is readily available for multiple people and it is centralized, accurate data. It’s like night and day.” 

      Jay Gordon, Sr. Systems Support, Toyota Racing Development 

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      “[Before SYSPRO,] there was no control. It was someone with a spreadsheet and a piece of paper and his magic book. It was an individual, not something that anyone in the company could look at. With SYSPRO, everything is all there. Information is readily available for multiple people and it is centralized, accurate data. It’s like night and day.” 
      Jay Gordon, Sr. Systems Support, Toyota Racing Development 

      Questions? Call (800) 369-8649 | info@us.syspro.com